Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Who Are We? 

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Executive Housekeeper  

JOB SUMMARY - This is an hourly role

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional? Not afrad to get your hands dirty and lead by example??  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The Executive Housekeeper oversees the cleanliness of our hotel establishment while responding to our guest needs; ensure safety and security of hotel rooms; and maintain inventory and control costs.  The Executive Housekeeper participates in the selection process and provides training to the Housekeeping Department to promote “top-notch” experiences for our guests.  The Executive Housekeeper is the perfect example of exemplary performance for team members to follow.   

JOB RESPONSIBILITIES

• Responsible for preparing a monthly forecast for the Housekeeping Department with other departments to ensure no disruption to our guests; plan work schedules and room assignments for team members; participate in the recruiting and selection process of newly hired team members; responsible for performance planning and evaluation of newly hired team members; monitors team members performance to provide performance appraisals; maintain personnel records to ensure accuracy
• Responsible for supervision and essential training of the newly hired team members in all aspects of housekeeping including guest services; ensure team members are familiar with duties and responsibilities, as well as the overall expectation of the Housekeeping Department; ensure team members are familiar with company policies; responsible for conducting guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, as well as laundry personnel to ensure proper functioning
• Assist with preparation of annual budget for the Housekeeping Department and manage expenses and budget; responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory of supplies and ensure team members follow inventory/cost control procedures; implement and understand the hotel’s key control system
• Responsible for tracking lost and found goods and ensure team members are aware of the procedure; processing guest complaints, taking proper care/maintenance of equipment; conduct meetings with team members as needed; ensure uniforms of team members are presentable and meets the company expectations
• Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; understanding of applicable laws which apply to housekeeping supplies an chemicals; monitor preventive maintenance program to protect physical assets of the hotel establishment
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of one year of executive hospitality experience (preferred)

·         Excellent customer service skills

·         Bilingual communication skills (preferred)

·         Computer knowledge and/or experience (preferred)

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as an Executive Housekeeper (preferred)

REQUIRED SKILLS

·         Ability to follow directions and delegate in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

This is an entry level hourly position. Plus bonus eligible based on guest satisfaction, monthly pay out!!

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations

• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests

• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Monitor and maintain inventory levels, including ordering and restocking as needed

• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry

• Strong leadership and communication skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION: Executive Housekeeper

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service? The Executive Housekeeper oversees the cleanliness of our hotel establishment while responding to our guest needs; ensure safety and security of hotel rooms; and maintain inventory and control costs. The Executive Housekeeper participates in the selection process and provides training to the Housekeeping Department to promote “top-notch” experiences for our guests. The Executive Housekeeper is the perfect example of exemplary performance for team members to follow.

JOB RESPONSIBILITIES

Responsible for preparing a monthly forecast for the Housekeeping Department with other departments to ensure no disruption to our guests; plan work schedules and room assignments for team members; participate in the recruiting and selection process of newly hired team members; responsible for performance planning and evaluation of newly hired team members; monitors team members performance to provide performance appraisals; maintain personnel records to ensure accuracy

Responsible for supervision and essential training of the newly hired team members in all aspects of housekeeping including guest services; ensure team members are familiar with duties and responsibilities, as well as the overall expectation of the Housekeeping Department; ensure team members are familiar with company policies; responsible for conducting guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, as well as laundry personnel to ensure proper functioning

Assist with preparation of annual budget for the Housekeeping Department and manage expenses and budget; responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory of supplies and ensure team members follow inventory/cost control procedures; implement and understand the hotel’s key control system

Responsible for tracking lost and found goods and ensure team members are aware of the procedure; processing guest complaints, taking proper care/maintenance of equipment; conduct meetings with team members as needed; ensure uniforms of team members are presentable and meets the company expectations

Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; understanding of applicable laws which apply to housekeeping supplies an chemicals; monitor preventive maintenance program to protect physical assets of the hotel establishment

Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

· High-school graduate or equivalent and a minimum of one year of executive hospitality experience (preferred)

· Excellent customer service skills

· Bilingual communication skills (preferred)

· Computer knowledge and/or experience (preferred)

INDUSTRY EXPERIENCE

· Previous experience in the hospitality industry (preferred)

· Previous experience as an Executive Housekeeper (preferred)

REQUIRED SKILLS

· Ability to follow directions and delegate in a fast-paced environment

· Additional training (as required)

· Must be flexible to work varied schedules

· Excellent written and oral communication skills

· Ability to listen attentively

· Must have the physical ability to walk, bend, and stand for long time periods

· Must be able to lift up to 40 lbs.

· Must adhere to grooming and appearance standards in alignment with uniform

ESSENTIAL SKILLS

Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive

Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION: Housekeeper/Room Attendant

JOB SUMMARY

Are you friendly and enjoy rolling out the red carpet to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service? The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper. The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament. If you enjoy anticipating the needs of guests to create that stellar guest experience, this job is for you!

JOB RESPONSIBILITIES

Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests inquiries; resolve guests complaints to ensure guests satisfaction

Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures

Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to: making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet; clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet

Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.

 Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

· High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

· Excellent customer service skills

INDUSTRY EXPERIENCE

· Previous experience in the hospitality industry (preferred)

· Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

· Ability to follow directions and work in a fast-paced environment

· Additional training (as required)

· Must be flexible to work varied schedules

· Good written and oral communication skills

· Ability to listen attentively

· Must have the physical ability to walk, bend, and stand for long time periods

· Must be able to lift up to 40 lbs.

· Must adhere to grooming and appearance standards in alignment with uniform

· Must be dependable

ESSENTIAL SKILLS

Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

Promote the property by demonstrating a top-notch attitude toward our guests which includes anticipating the guests needs be proactive

Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

SUMMARY: Oversees property maintenance of grounds, building facilities and guest rooms. Responsible for daily cleaning and upkeep of all common areas, preventive maintenance, small repair and tasks, special projects, and communicating larger maintenance needs to the General Manager.

Professional Experience

· Preferably 3 years’ experience in janitorial, general maintenance or engineering related field

· Mechanical – HVAC, PTAC, Packaging unit, Gas Furnace, Heaters & Dryers.

· Pool & Spa Operation

· Low Voltage- Fire Alarm

· Electrical

· Plumbing

· Electric Doors

· Operate service ticket system

· Irrigation System Landscape

Hotel Experience

· Be flexible and willing to perform other tasks as necessary or requested

· Wear room hotel uniform per hotel standards; adhere to professional grooming standards

· Hotel is a smoke-free environment

· Order and install small maintenance items as needed for repair, under direction of management

· Complete tasks and assignments on the daily Maintenance Checklist

· Complete Maintenance Request Forms within 24 hours

· Complete Preventive Maintenance program on a timely basis

· Respond to maintenance emergencies timely, on a 24 hour call basis

· Assist with carrying dishware items to rooms when requested

· Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens

· Practice safe chemical handling as prescribed in Material Safety and Data Sheets

· Perform other such duties assigned by Property Management to meet guest or operational needs

· Clears trash and empties property trash containers daily

· Sweeps and cleans sidewalks and stairs as needed (trash and weather related)

· Clears debris from parking lot, landscaping, and dumpster area daily

· Ensures exterior building and grounds are clean by use of a pressure washer and blower

· Paints walls, ceilings, doors and window trim as needed

· Provides Preventive Maintenance to guest rooms

· Ensures Preventive Maintenance repairs in the following areas:

o Lighting;

o Electrical circuits and wiring;

o Plumbing;

o HVAC;

o Guest room walls;

o Appliances;

o Doors and locks;

o Furniture;

o Carpet (remove stains) and;

o Floor coverings

· Ensures Guest Laundry washers, dryers, vending machines and common areas are cleaned at least twice daily

· Maintains clean, organized maintenance workshop and storerooms

· General knowledge of heating, air conditioning, electric and plumbing skills.

· Knowledge and ability to use basic work tools and equipment.

· Ability to patch holes, clean carpets, and paint walls.

· Ability to work well under limited supervision.

· Ability to work well with others.

· Strong work ethic

Physical Requirements

· Ability to bend at the waist and work on knees.

· Ability to reach over head.

· Ability to stand for long periods of time.

· Ability to walk three flights of stairs.

· Ability to work outside in hot or cold weather.

· Ability to lift and carry 50 pounds.

Computer Experience

Proficiency in:

o Microsoft word

o Excel

o Data entry

o Database management systems

Education

· Background screening for previous criminal history

· Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training.

· High school diploma or G.E.D.

· Apartment, building, or lodging maintenance experience.

· Participate in all training as assigned

Emotional Intelligence

· Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure

· Engage every guest in conversation and recognition

· Resolve any guest issue immediately

· Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests

· Ability to anticipate guests’ needs

· Embraces and respects diversity and multicultural environment

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

RAM Hotels a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION: Housekeeper/Room Attendant

JOB SUMMARY

Are you friendly and enjoy rolling out the red carpet to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service? The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper. The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament. If you enjoy anticipating the needs of guests to create that stellar guest experience, this job is for you!

JOB RESPONSIBILITIES

Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests inquiries; resolve guests complaints to ensure guests satisfaction

Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures

Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to: making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet; clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet

Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.

 Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

· High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

· Excellent customer service skills

INDUSTRY EXPERIENCE

· Previous experience in the hospitality industry (preferred)

· Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

· Ability to follow directions and work in a fast-paced environment

· Additional training (as required)

· Must be flexible to work varied schedules

· Good written and oral communication skills

· Ability to listen attentively

· Must have the physical ability to walk, bend, and stand for long time periods

· Must be able to lift up to 40 lbs.

· Must adhere to grooming and appearance standards in alignment with uniform

· Must be dependable

ESSENTIAL SKILLS

Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

Promote the property by demonstrating a top-notch attitude toward our guests which includes anticipating the guests needs be proactive

Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

SUMMARY:

Professional Experience

• Preferably 6 month’s experience in any field where exceeding customers’ expectations were met 

Hotel Experience

• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel uniform in compliance with hotel standards
• Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business
• Set up the Hot “ On the House" breakfast each morning by following the Hotel franchise Breakfast guidelines
• Consistently interact with the guests in an effort to provide a superior breakfast experience.
• Communicate feedback to hotel management
• Maintain Food Service quality and safety standards
• Responsible for maintaining a clean work environment that meets both  County Health Codes and the Hotel Quality assurance requirements.

Job Requirements:

• Must have excellent customer service skills and a stable work history
• Must be able to work entire shift on feet at a quick pace
• Must be flexible to work any shift as needed to include weekends

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS ) after training
• At least a high school diploma or G.E.D.

Computer Experience

• Microsoft Word
• Excel
• Data entry
• Database management systems

Strengths

 Social

• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Organizational
• Administrative
• Sales

SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.

Professional Experience

Preferably 1 year’s experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field

Computer Experience

Proficiency in:

Microsoft Word

Excel

Powerpoint

Data entry

Database management systems

Hotel Experience

Uses proper telephone etiquette

Be flexible and willing to perform other tasks as necessary or requested

Wear hotel GSA uniform in compliance with hotel standards

TRAINING PROVIDED ON THE FOLLOWING:

Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)

Determines a guest's reservation status and identifies how long the guest will stay

Helps guests complete registration and then assigns rooms accommodating special requests whenever possible

Verifies the guest's method of payment and follows established credit-checking procedures

Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel

Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work

Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel

Presents options and alternatives to guests and offers assistance in making choices

Knows the location and types of available rooms as well as the activities and services of the property

Assists in pre-registration and blocking of rooms for reservations

Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures

Knows room locations, types of rooms available, and room rates

Understands room status and room status tracking

Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms

Takes same day reservations and future reservations when necessary

Knows cancellation procedures

Generates secure room cards

Knows how to use front office equipment

Posts Suite Shop purchases to guest folios

Posts and files all charges to guest, master, and city ledger accounts

Follows procedures for issuing and closing safe deposit boxes

Uses proper mail, package, and message handling procedures

Reads and initials the pass-on log and bulletin board daily

Is aware of daily activities and meetings taking place in the hotel

Attends department meetings

Coordinates guestroom maintenance work with the engineering and maintenance division

Reports any unusual occurrences or request to the manager or assistant manager

Knows all safety and emergency procedures

Is aware of accident prevention policies

Maintains the cleanliness and neatness of the front desk area

Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts

Emotional Intelligence

Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure

Engage every guest in conversation and recognition

Resolve any guest issue immediately

Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests

Ability to anticipate guests’ needs

Represents the hotel to the guest throughout all stages of the guest's stay

Embraces and respects diversity and multicultural environment

Skills

Excellent communication; orally and written

Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds

Able to stand, sit, and walk, for more than 4 hours

Education

Background screening for previous criminal history

Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training

At least a high school diploma or G.E.D.

Strengths

Mathematical; statistical

Social

Speaks in guests’ preferred language

Hotel is a smoke-free property

Creativity

Organizational

Administrative

Sales

Curious about the world and people

RAM Hotels a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION: Housekeeper/Room Attendant

JOB SUMMARY

Are you friendly and enjoy rolling out the red carpet to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service? The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper. The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament. If you enjoy anticipating the needs of guests to create that stellar guest experience, this job is for you!

JOB RESPONSIBILITIES

Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests inquiries; resolve guests complaints to ensure guests satisfaction

Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures

Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to: making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet; clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet

Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.

 Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

· High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

· Excellent customer service skills

INDUSTRY EXPERIENCE

· Previous experience in the hospitality industry (preferred)

· Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

· Ability to follow directions and work in a fast-paced environment

· Additional training (as required)

· Must be flexible to work varied schedules

· Good written and oral communication skills

· Ability to listen attentively

· Must have the physical ability to walk, bend, and stand for long time periods

· Must be able to lift up to 40 lbs.

· Must adhere to grooming and appearance standards in alignment with uniform

· Must be dependable

ESSENTIAL SKILLS

Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

Promote the property by demonstrating a top-notch attitude toward our guests which includes anticipating the guests needs be proactive

Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.

Professional Experience

Preferably 1 year’s experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field

Computer Experience

Proficiency in:

Microsoft Word

Excel

Powerpoint

Data entry

Database management systems

Hotel Experience

Uses proper telephone etiquette

Be flexible and willing to perform other tasks as necessary or requested

Wear hotel GSA uniform in compliance with hotel standards

TRAINING PROVIDED ON THE FOLLOWING:

Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)

Determines a guest's reservation status and identifies how long the guest will stay

Helps guests complete registration and then assigns rooms accommodating special requests whenever possible

Verifies the guest's method of payment and follows established credit-checking procedures

Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel

Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work

Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel

Presents options and alternatives to guests and offers assistance in making choices

Knows the location and types of available rooms as well as the activities and services of the property

Assists in pre-registration and blocking of rooms for reservations

Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures

Knows room locations, types of rooms available, and room rates

Understands room status and room status tracking

Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms

Takes same day reservations and future reservations when necessary

Knows cancellation procedures

Generates secure room cards

Knows how to use front office equipment

Posts Suite Shop purchases to guest folios

Posts and files all charges to guest, master, and city ledger accounts

Follows procedures for issuing and closing safe deposit boxes

Uses proper mail, package, and message handling procedures

Reads and initials the pass-on log and bulletin board daily

Is aware of daily activities and meetings taking place in the hotel

Attends department meetings

Coordinates guestroom maintenance work with the engineering and maintenance division

Reports any unusual occurrences or request to the manager or assistant manager

Knows all safety and emergency procedures

Is aware of accident prevention policies

Maintains the cleanliness and neatness of the front desk area

Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts

Emotional Intelligence

Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure

Engage every guest in conversation and recognition

Resolve any guest issue immediately

Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests

Ability to anticipate guests’ needs

Represents the hotel to the guest throughout all stages of the guest's stay

Embraces and respects diversity and multicultural environment

Skills

Excellent communication; orally and written

Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds

Able to stand, sit, and walk, for more than 4 hours

Education

Background screening for previous criminal history

Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training

At least a high school diploma or G.E.D.

Strengths

Mathematical; statistical

Social

Speaks in guests’ preferred language

Hotel is a smoke-free property

Creativity

Organizational

Administrative

Sales

Curious about the world and peopl

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Laundry Attendant  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet†to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The laundry attendant performs routine duties of washing, drying, and folding all linen within the hotel.  The laundry attendant identifies and treats stains on any linen and takes pride in a clean and organized workspace.  This job takes a team player and someone with attention to detail.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests and staff; anticipate the needs so the housekeepers by providing them with linen they need to service guest rooms; inspect laundry for stains and tears, treat stains, launder all linen and fold it according to hotel standard; perform inventory once a month; stock housekeeping carts and maintain overall cleanliness in the laundry room.
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in any area of the property immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Houseman  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet†to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The houseman performs routine duties of cleaning common areas of the hotel including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room and bathroom and all meeting rooms.  The houseman promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by management; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Clean common areas, per hotel standards and training, including but not limited to glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, etc.
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items on the property immediately to management – this includes any item left behind such as a purse, wallet, jewelry, etc.
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels is a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known mid-scale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION:  Front Desk Clerk

JOB SUMMARY

Are you friendly and enjoy rolling out the red carpet to guests?  Do you enjoy creating stellar guest experiences?  Being a Guest Services Agent with us may be the job for you!  Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner.  Guest Services Agents will accommodate our guests to ensure their visit with us is not just a stay but an awesome experience!  Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests.  Think you've got what it takes?

JOB RESPONSIBILITIES

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
• Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property  
• Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
• Verify the guest's method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
• Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
• Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
• Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property 
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred)

·         Proficient in MS Word, Excel, PowerPoint

·         Data Entry, Database Management experience

·         Telephone Etiquette experience

INDUSTRY EXPERIENCE

·         Understanding of the hospitality industry (preferred)

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a Guest Services Agent

·         Bilingual communication skills (preferred)

REQUIRED SKILLS

·         Must have experience with front office equipment

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Excellent organization skills

·         Must have an understanding and ability to perform repetitive tasks

·         Must have the physical ability to walk, sit, and stand during scheduled shift

·         Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS

• Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Engage guests in conversation and recognition of their choice with us,  be consistent; resolve any guest issues immediately and to the best of your ability
• Promote the property by demonstrating a top-notch attitude toward our guests which includes anticipating the guests needs and be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.